FAQ's


Welcome to the Kira N Noir FAQ page, where you’ll find answers to common questions about our premium fashion products. For further assistance, please reach out to us—we’re here to help!

Question #1: How long will it take to receive my order?
Answer: Our estimated delivery times are as follows:

Handling time: 1-2 Business Days (Monday-Friday).

Transit Time: 5-8 Business Days (Monday-Friday)

For more information, please see our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the United States on all orders. Check our Shipping Policy for more details.

Question #3: Where is Kira N Noir located?
Answer: We are a U.S.-based online fashion brand specializing in women’s apparel. We deliver nationwide to ensure our customers receive their orders efficiently and quickly.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods to make your shopping experience convenient:

  • PayPal

For additional information, please review our Payment Policy.

Question #5: What if I receive a defective product?
Answer: If your item arrives defective, we will replace it at no cost. Please contact us and return the product within 30 days. Visit our Return & Return Policy page for more details.

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, you may cancel your order within 24 hours of placing it. Reach out to us promptly, and we’ll take care of the cancellation.

Question #7: What is your return policy?
Answer: We offer a straightforward return process.

> We have a 30-day return policy from the date you received it.

Conditions are:

  • The item must be unused and in the same condition you received it.
  • The item must be in its original packaging.
  • The item must be accompanied by a receipt or proof of purchase from us.

Please visit to our Return and Return Policy for more details.

Question #8: When will I receive my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Typically, it takes 7 business days for the refund to appear in your original payment method.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, all purchases come with a 30-day warranty that's mean you can return the product within 30-day from the date you received it. 

Question #10: How can I contact customer support?
Answer: You can contact our support team by visiting our Contact page or emailing us at info@kirannoir.com.

Question #11: Do you ship internationally?
Answer: No, we currently only ship within the United States.

Question #12: Do you have a physical store location I can visit?
Answer: No, we are exclusively online, allowing us to offer a wide selection at competitive prices.

Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we welcome bulk orders. Please contact our support team for details.

Question #14: How can I track my order?
Answer: Track your order on our website through the Order Tracking page.

For any more question please follow Our Contact Information:

Email: info@kirannoir.com

Phone number: +1 732-929-6128

Address: 30 N Gould St, Sheridan, Wyoming 82801, United States

Business hours: (Monday - Friday) 09.00 AM - 5.00 PM

Response Time: We're usually response our customer within 24 hours